Certain City Offices Closed Due to COVID-19

Posted on Monday, March 23, 2020

To follow social distancing protocols, City offices are closed until further notice.


The City Hall building will be closed to public access, suspending face-to-face and in-person payment transactions for the protection of residents and city staff.


The Recreation Business Office located in Southbridge Mall will also be closed until further notice. The childcare services portion will remain open.


The Charles H. MacNider Museum will be closed to the public. The staff will continue to work and will be available to answer questions during this time via phone and email. The Charles H. MacNider Art Museum will also discontinue youth and adult activities until further notice. The ceramics studio will remain closed during this time, as well as the Imagination Playground. Please follow the Museum online and on Facebook for daily art projects, lessons, and inspiration.


The Mason City Public Library is also closed to the public.


The office at the Elmwood–St. Joseph Municipal Cemetery will be closed until further notice. All communication will be conducted by phone, email, mail or by appointment when necessary. The Cemetery grounds will continue to be open for visiting gravesites and for burial services. Please call 641-421-3687 for further information.


City staff in these buildings will continue to work and provide services to the public electronically, by phone, by mail, and when necessary, by appointment.


Utility Billing payment options during this period include:

  • ACH (Automated Clearing House) and e-check automatic bill payments will continue as regularly scheduled.
  • Payments can be made online at, click the ‘Utility Payments’ icon on the left side
  • Checks can be mailed to: Utility Billing, City Hall, 10 First Street NW, Mason City, IA 50401.
  • Payments can be dropped at the drop box located just west of City Hall.

Single use sanitation stickers will not be available to purchase at City Hall and instead will be available at area stores for purchase.

Bus passes will not be available for purchase at City Hall until further notice.

For information and questions related to City services and programs, please contact the appropriate City department or submit a request through the City’s Citizen Request Center at


For information about Coronavirus (COVID-19), visit or


The Call Center is operating from 8 am-4:30 pm, Monday-Friday for individuals with questions about COVID-19. The phone numbers are (641) 494-3546 or (641) 494-3547. Citizens can also call 2-1-1 for statewide information.


The City of Mason City will continue to monitor the situation and make decisions that support public health and reduce spread of COVID-19. The public will be updated as needed.

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