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City Department Information

The City Hall building will be closed to public access, suspending face-to-face and in-person payment transactions for the protection of residents and city staff. Specifically, City Hall will close at the end of the business day, Tuesday, March 17 and will remain closed until further notice.

The Recreation Business Office located in Southbridge Mall will also be closed until further notice. The childcare services portion will remain open.

The Charles H. MacNider Museum will be closed to the public due to the COVID-19 pandemic. The staff will continue to work and will be available to answer questions during this time via phone and email.  The Charles H. MacNider Art Museum will also discontinue youth and adult activities through April 10.  The ceramics studio will remain closed during this time, as well as the Imagination Playground.  Please follow the Museum online and on Facebook for daily art projects, lessons, and inspiration.

The Mason City Public Library closed to the public effective March 17 through March 28, 2020 (subject to change).

City staff in these buildings will continue to work and provide services to the public electronically, by phone, by mail, and when necessary, by appointment.

Utility Billing payment options during this period include:

  • ACH (Automated Clearing House) and e-check automatic bill payments will continue as regularly scheduled.
  • Payments can be made online at www.masoncity.net, click the ‘Utility Payments’ icon on the left side
  • Checks can be mailed to: Utility Billing, City Hall, 10 First Street NW, Mason City, IA 50401.
  • Payments can be dropped at the drop box located just west of City Hall

City sanitation routes are operating on a normal route basis. Single use sanitation stickers will not be available to purchase at City Hall and instead will be available at area stores for purchase. Yard waste collection begins Monday, March 30, 2020.

There is no plan to cancel meetings of the City Council at this time. However, the City is strongly recommending, in accordance with guidance from IDPH and the CDC that residents watch future City Council meetings via live stream instead of in-person to ensure City business moves forward safely and efficiently. The location is on the City’s website under ‘Streaming Council Meetings’. Also, the meeting can be viewed on Mediacom channel 117-2.

The Animal Shelter is closed to the public. You can still reach them during normal hours at 641-424-3617. We will have more information forthcoming about reclaims and adoptions. Thanks for your patience while we protect staff and insure we have a safe place for animals.

We are reminding citizens that the following items are not flushable:

  • Hand Wipes
  • Disinfecting Wipes
  • Baby Wipes
  • Paper Towels/Napkins
  • Cloth Items

We’d also like to discourage citizens from flushing wipes labeled as “Flushable” during this time.

If you have any questions, please contact the Water Reclamation Facility at 641-421-3682.


For information and questions related to City services and programs, please contact the appropriate City department or submit a request through the City’s Citizen Request Center at www.masoncity.net.

For information about Coronavirus (COVID-19), visit https://cghealth.com, https://mercyone.org/northiowa or https://masoncity.net.

The Call Center is operating from 8 am-4:30 pm, Monday-Friday for individuals with questions about COVID-19. The phone numbers are (641) 494-3546 or (641) 494-3547. Citizens can also call 2-1-1 for statewide information.

The City of Mason City will continue to monitor the situation and make decisions that support public health and reduce spread of COVID-19. The public will be updated as needed.